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At *Sartam Ready-to-Wear Sarees*, we are committed to delivering high-quality products. As our sarees are carefully inspected before dispatch, we maintain a strict return policy.

## No Return Policy

We do *not accept returns or exchanges* for any saree due to:

* Change of mind
* Color preference
* Size or fitting preference
* Design preference
* Incorrect ordering by the customer
* Any reason other than receiving a damaged product

Please review all product details carefully before placing your order.

## Damaged or Wrong Product

If you receive a damaged, defective, or incorrect saree, you must notify us within *24 hours of delivery*.

To process your claim, the following is *mandatory*:

1. A *single, continuous (uncut) video* starting *before opening the package*.
2. The *shipping label/AWB label must be clearly visible* in the video before the package is opened.
3. The video must capture the *entire unboxing process without any cuts, pauses, or edits*.
4. The damaged or incorrect product must be clearly visible in the same continuous video.

*Claims submitted without a continuous unboxing video with the shipping label clearly visible will not be accepted.*

## Return Pickup

If your claim is approved:

* The product must be returned in its original condition with all tags, packaging, and accessories intact.
* During the pickup, a *continuous (uncut) packing video* must be recorded showing:

  * The saree being packed.
  * All original tags and packaging.
  * The parcel being completely sealed.
* Any claim without this packing video may be rejected.

## Refund or Replacement

Once the returned product is received and passes our quality inspection, we will provide either:

* A replacement (subject to availability), or
* A refund, at our sole discretion.

## Important Note

Sartam Ready-to-Wear Sarees reserves the right to reject any return request that does not comply with the above conditions or if the product shows signs of use, damage caused after delivery, missing tags, or tampered packaging.