*Last Updated:* August 5, 2026

At *Sartam Sareess*, every saree is carefully inspected and quality-checked before dispatch to ensure it reaches you in perfect condition. Please read our Refund Policy carefully before placing your order.

## 1. No Refund Policy

We do *not offer refunds* for the following reasons:

* Change of mind.
* Change in color, design, or pattern preference.
* Size or fitting issues.
* Incorrect order placed by the customer.
* Delay in delivery caused by courier services.
* Refusal to accept the order at the time of delivery.
* Any reason other than receiving a damaged, defective, or incorrect product.

Please review all product images, descriptions, and specifications carefully before placing your order.

## 2. Refund Eligibility

A refund will only be considered if:

* You receive a damaged, defective, or incorrect product.
* You notify us within *24 hours* of receiving your order.
* Your claim is approved after verification by our support team.

## 3. Mandatory Video Proof

To be eligible for a refund, you must provide:

* A *single continuous (uncut) unboxing video* starting *before opening the package*.
* The *shipping/AWB label must be clearly visible* before opening the parcel.
* The entire unboxing process must be recorded *without any cuts, pauses, or edits*.
* The damaged, defective, or incorrect product must be clearly visible in the same video.

*Claims submitted without a continuous unboxing video with the shipping label clearly visible will not be accepted.*

## 4. Return Verification

If your claim is approved, we may arrange a return pickup.

The product must:

* Be unused and unwashed.
* Have all original tags attached.
* Be returned in its original packaging.
* Include all accessories, if applicable.

During the pickup process, a *continuous (uncut) packing video* must be recorded showing:

* The saree being packed.
* All original tags and packaging.
* The parcel being completely sealed.

Failure to provide this packing video may result in cancellation of the refund request.

## 5. Refund Process

Once the returned product is received and successfully passes our quality inspection:

* Approved refunds will be processed within *7–10 business days*.
* Refunds will be credited to the original payment method used during purchase.
* For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after the required payment details are provided.

## 6. Non-Refundable Situations

Refunds will not be provided if:

* The required uncut unboxing video is not provided.
* The shipping label is not clearly visible in the video.
* The product has been used, washed, altered, or damaged after delivery.
* Original tags or packaging are missing.
* The return package is incomplete.
* The claim is raised after *24 hours* of delivery.
* The product fails our quality inspection.

## 7. Order Cancellation

* Orders can only be cancelled before they are dispatched.
* Once an order has been shipped, cancellation requests cannot be accepted.

## 8. Contact Us

For any refund-related queries, please contact our customer support team within 24 hours of delivery.

*Sartam Sareess*

*Sartam Sareess*

Phone: 91 72089 08131

Business Hours: Tuesday to Sunday , 10:00 AM – 6:00 PM (IST)